Upcoming Ethical Upstander© Trainings

Sponsored by the Greater Northampton Chamber of Commerce

How to Respond to a Racist Customer

Join us for a compassionate, experiential workshop to learn and practice skills for effectively responding to and preventing customer racism in your workplace.

Workshop includes:

  • Why doing nothing can hurt your business

  • Skills for increasing awareness

  • Differentiating intent: cluelessness vs. malice

  • Template with specific steps for responding

  • Methods for de-escalating potentially harmful situations

  • Language to respectfully communicate anti-racism values

  • Steps for training, preparing and protecting your employees

  • Prevention strategies

  • Refreshments served


May 21st, 2019
9:00am - 11:30am


Coldwell Banker (lower level)
112 Main street, Northampton MA

*Please note, lower level meeting space is not wheelchair accessible.


Northampton Chamber of Commerce Members: $65.00
Non-Chamber of Commerce Members: $75.00

“We’ve got your back!”

“We’ve got your back!”