Upcoming Ethical Upstander© Trainings
Sponsored by the Greater Northampton Chamber of Commerce
How to Respond to a Racist Customer
Join us for a compassionate, experiential workshop to learn and practice skills for effectively responding to and preventing customer racism in your workplace.
Why doing nothing can hurt your business
Skills for increasing awareness
Differentiating intent: cluelessness vs. malice
Template with specific steps for responding
Methods for de-escalating potentially harmful situations
Language to respectfully communicate anti-racism values
Steps for training, preparing and protecting your employees
May 21st, 2019
9:00am - 11:30am
Coldwell Banker (lower level)
112 Main street, Northampton MA
*Please note, lower level meeting space is not wheelchair accessible.